The first step of every project is to get our hands and tape measures on the space. We like to have a detailed conversation with the homeowner about their desires, their lifestyle, and their expectations. We explain the benefits and limitations of their home, make suggestions, take measurements, and bring our notes back to the office so we can develop a project plan.

In some instances, further design is needed. At times a professional designer is desired. Other times, our customers prefer to take this on themselves. Regardless, we work with you to construct a design and project plan that allows us to produce the most accurate and detailed quote possible.

Regardless of the size of a project, we break down every feature into a separate line item on your quote. This provides everyone involved with a detailed description of what is included in the remodel and what it will cost. This sets expectations and lays out exactly what will be involved in the project at hand. It allows customers to easily add or remove portions of the project and know exactly what that means for their budget and the finished product. This also ensures that our installers do not miss anything. The quote seconds as a rough “to-do” list and eliminates the opportunity to skip over part of the intended design. Once our quote is finalized that’s it. We do not submit “estimates” that change as the project progresses. Our quote is our promise and our commitment to our customers.

Once the customer approves our quote and signs the contract, we submit highly detailed drawings to the city to reduce, and often eliminate, delays during the project. Duluth’s permit office stays very busy which means changes to a project design could take weeks to resolve. Therefore, we make every effort up front to produce clear, well-thought-out plans, for the city. When the inspectors arrive throughout the project, they already have a very good idea of what they will be asked to sign off on.

There’s no way around it – demolition is loud and it is messy. We section off the portion of the home we will be working in and create a dust barrier to contain the destruction. We do not use heavy saws and sledgehammers. Rather, we reverse engineer the room piece by piece carefully considering the empty canvas on which we wish to build our masterpiece. To reduce the number of days our customers have to deal with this phase we knock this out upfront. We remove everything that will not be a part of the finished space and haul it off-site. This provides a clear view of the home’s “guts” and enables us to draw up a clear checklist and schedule for the rebuild.

The finish quality of a remodel is greatly impacted by the structure on which it is built. We take our time leveling and squaring, reinforcing or replacing poor framing, checking plumbing and electrical components for future signs of failure, and bringing every facet up to today’s code requirements. Often this means reinforcing framing, insulating walls, replacing plumbing waste and water lines, and replacing or repairing electrical components. We move forward only when the space has been constructed to a standard that will forever support the installations to follow.

Now that our substrates are sound and supportive, we begin our process of installing the drywall, waterproofing, tile, cabinetry, fixtures, appliances, etc. We work from a set plan that outlines the sequence in which each element must be installed to allow the most artful and seamless integration of all components. We keep our electrician, plumber, countertop supplier, and inspectors in the loop every step of the way. We plan ahead in our scheduling to ensure everyone reserves time in their schedules to be on site when they are needed. This tactic reduces, and often eliminates, downtime and keeps the project moving forward. We plan but we do not rush. While part of our mission in customer service is to shorten the amount of time our customers are living with a home under construction, our #1 goal is to provide you with a product that we are proud of.

After all the components are installed and inspections passed (the city inspections as well as our own internal inspection) we give the area one last cleaning. To us, there is no better feeling than leaving a happy customer with a room that looks as if it has never been set foot in. Any other spaces we used in the home get a thorough check and clean including entryways and areas where tools may have been used or stored.

We leave your home after the project is complete but that does not mean we are leaving you! We encourage our customers to reach out with questions or concerns. We welcome all contact from customers if they feel something does not look quite right, they have a question about cleaning or maintenance, or just want to say “hello”. We stand by our work and take pride in knowing that 100% of our customers are enjoying the things we worked tirelessly to build for them.